COVID-19 CORONAVIRUS HEALTH AND SAFETY MESSAGE

Automotive Tinting Procedures

We want you to know that our client's and employees health is top-of-mind and we are doing everything that we can based on the most up-to-date CDC guidelines to provide you with a worry-free transaction here at T&T Tinting. Here are some of the steps we have recently implemented to ensure your safety during auto tinting:

Checking In - Customer Waits in Vehicle:

* Customer to call number on the Office Door once they are outside
* T&T Customer Service Rep (CSR) will come out to check in the vehicle wearing PPE's and practicing social distancing
* CSR will escort the customer inside to show them the film options (if undecided)
* Once film is chosen, CSR will get the keys and notify customer that we will call them once their vehicle is complete
* CSR will disinfect the key thoroughly then pass it to the production staff to bring vehicle inside

Installation:

* Technician (Tech) will disinfect their hands before touching keys
* Tech will be wearing PPE's (mask and gloves) before getting in the customer's vehicle to bring inside
* Tech will disinfect the customer's vehicle's high touch surfaces such as steering wheel, door handles and shift knob
* Tech will disinfect door panels then prep and disassemble door panels (if needed)
* Tech will Install film
* Tech will reassemble the door panels and disinfect door panels when done
* Tech will drive disinfected / tinted vehicle out and park in lot
* Tech will disinfect steering wheel, door handles and shift knob again
* Tech will disinfect keys before passing to CSR

Check Out:

* CSR will call the customer and notify that vehicle is done (or will be done by __ time)
* When customer arrives, they will again call the front desk and wait in vehicle
* CSR wearing PPE's will go outside to check out / final inspect the vehicle with customer while practicing social distancing
* CSR will escort customer to the front desk and pass disinfected keys to customer
* Customer will pay via credit card and sign documents with disinfected pen (keep or return)
* CSR will complete payment process and give customer their invoice and lifetime warranty docs
* CSR will promptly disinfect their hands as well as any surfaces that may have been touched by anyone before proceeding

Residential, Commercial, & Glass Graphics Tinting Procedures

We want you to know that our clients and employee's health is top-of-mind and we are doing everything that we can based on the most up-to-date CDC guidelines to provide you with a worry-free transaction here at T&T Tinting. Here are some of the steps we have recently implemented to ensure your safety during your home or office tinting or glass graphics installation:

Confirming Installation Appointments (Day before appointment)

When confirming your installation, we will ask you the following questions:

1. Has anyone in the vicinity had flu like symptoms, a fever, or returned from a high-risk area within the last 2 weeks?
2. Has anyone at the job site recently been in close contact with anyone who has exhibited symptoms or tested positive for Covid-19?

If any of the questions are answered "Yes" we will reschedule your installation after 14 days.

If you answered no, we will confirm the installation date and will ask you the same questions the day of your schedule install date.

Installation (Prior to arrival)

The T&T Technician will call you to ask the same questions prior to arrival:

1. Has anyone in the vicinity had flu like symptoms, a fever, or returned from a high-risk area within the last 2 weeks?
2. Has anyone at the job site recently been in close contact with anyone who has exhibited symptoms or tested positive for Covid-19?

If any of the questions are answered "Yes" we will reschedule your installation after 14 days.

If you answered "NO" we will continue the installation with the following added safety precautions:

• Technicians will disinfect their hands and wear a mask before entering the premises. The mask will be worn through-out the installation.
• In order to comply with the CDC guidelines to practice social distancing, during the installation, we ask that all family members / workers and Technicians keep at least 6 feet apart at all times. The Tech may ask occupants to temporarily relocate to another room to achieve this.

Competed Install

• To reduce personal contact, we will email you a secured payment link to pay your balance via credit card that is due upon satisfactory completion of your installation.
• The Technician will disinfect their hands and continue to wear a mask and practice social distancing until they leave the premises.