Residential/Commercial Survey | T&T TINTING SPECIALISTS, INC.

Name *

Tint Installed *

Year

Month

Day

Email Address *

Phone

What was the reason you chose T&T Tinting instead of using some other tinting/glass graphics company?

The price was right

T&T’s reputation.

I saw some of your work and I wanted something like it.

Someone referred me and I trust their opinion.

Email/Website.

I specifically wanted Llumar or Vista films for my windows.

Some other reasons (please specify)

What was the reason you chose T&T Tinting instead of using some other tinting/glass graphics company? Some other reasons (please specify)

Please tell us about the customer service you received from us.

Excellent! I feel like part of the family.

Very good. I feel like a VIP customer.

Good. Courteous and efficient.

So-so customer service. I’m just “another paying customer”

Below average. I feel like I’m not important to you.

Poor. I was brushed off and mostly ignored.

Very poor. I was treated like I was bothering someone.

Other comments about our customer service:

Did you have to wait longer than expected for your job to be completed?

I was surprised how fast it was.

It was faster than I expected.

It took about as long as I expected

It took longer than I was told it would.

I’m upset about how long it took. MUCH too long!

Were you informed of the other products T&T Tinting offers for your vehicle?

Yes, I was fully informed and I was given a brochure.

Yes, someone said something about other products, but not in detail.

I was handed a brochure about your other products but no one spoke to me about them.

No, no one told me anything about any other products.

T&T has other products for my vehicle? I didn’t know at all.

Would you be interested in the benefits of our window tinting for your vehicle?

Yes

Maybe, I need more info

No, my vehicle is already tinted

How do you think T&T Tinting could improve its service to you?

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